Deleting Your Account

We hate to see you go, but if you would like to delete your Core account, please contact Support.

Once you have verified your identity with the information below, we will comply with your request to erase unless we notify you otherwise. Please allow up to thirty (30) days, for EU residents, forty-five (45) days, for US residents from the date of your request for erasure.

When contacting Support for an account deletion, please include the following with your request:

For CORE accounts (Epic users please see below):

1. Account username
2. Account email

For EPIC accounts (Core accounts created through Epic):

1. Epic username (for Core)
2. Epic ID (from your Epic account General Settings - see image below)

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PLEASE DO NOT SEND YOUR PASSWORD!

 

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