I'm Having Trouble Running Core

Core Won't Run

In the event you are experiencing challenges running Core, we encourage you to check some of the following:

  1. Ensure your computer and hardware meet the minimum system requirements
  2. Your computer is running Microsoft Windows 10
  3. You are using a broadband or other high-speed connection to the Internet
  4. Make sure you are using your account email to log in (not your username)
  5. Your firewall and antivirus settings allow exceptions for Core (if having connection issues or receiving "Request failed" errors when launching Core)


Connection Issues and "Request Failed" Error in Core Launcher

If you are having trouble connecting or are receiving a "request failed" error when launching Core, try the following steps:

  1. In your web browser, log in to coregames.com (this helps determine what may be causing the issue)
  2. If you are able to log in via your browser, go ahead and log out (if you aren't able to log in, check out our help articles on logging in)
  3. Once logged-out, go to your firewall and antivirus settings to set exceptions for Core access
  4. Exit Core from your System Tray in the bottom-right corner of Windows Desktop
  5. Right-click the Core Launcher and select "Run as administrator"


If you continue to experience issues, you may join our Discord, visit our forums, or contact Support.

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