General Information

Types of Items/Content Available for Purchase

  • Core Credits
  • Heroes, Mounts, Emotes
  • Founder’s Packs


How to Purchase Content

Content purchased with government-issued currency, such as US Dollar (USD):

  • Core Credits
  • Founder's Packs

Content purchased with the Core Credits in-platform currency:

  • Heroes
  • Mounts
  • Emotes


Accepted Payment Methods

You may use the following payment methods to make purchases in the Core Shop:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • PayPal

Please note that all purchases from the Core Shop are denominated in US Dollars (USD). Actual purchase price listed on your statement may be different when payment methods convert to your local currency (if not playing with USD).


Refund Policy

We hope you enjoy your purchase(s) from the Core Shop. However, please keep in mind that all sales are final and no refunds will be given.

When you make a purchase on or receive a gift through Core or the Core Shop, you have immediate access to, and use of, the product(s) or service(s) you have purchased. Accordingly, except as described in our Terms of Service, and to the extent permitted by applicable law, cancellations are not permitted after a purchase, and we do not offer any refunds or credits (including, without limitation, fees for subscription(s)) and in-game items and other digital goods are not returnable after purchase. Manticore reserves the right to modify its refund policy at any time. 

If you have problems with the installation or use of items purchased, or if you believe there are unauthorized purchases from the Core Shop in your Core account or on your credit card/payment method, please contact Support as soon as possible.


The following refund policy can be found in Section 4(B) of the Manticore Games, Inc. Terms of Service:

Except as set forth in any Additional Terms, purchases of Content (including but not limited to Usage Subscriptions) are final, non-refundable, have no monetary value (i.e. are not a cash account or equivalent) and are purchases of only a limited, revocable, personal, and non-transferable license to use such Content through the Service, even if such purchases come with a durational term (for instance, a monthly subscription). Notwithstanding any agreement by Manticore to provide a discretionary pro-rata refund or credit in certain circumstances, you have no property, proprietary, intellectual property, ownership, economic, or monetary interest in your Account, Core or User Content, Usage Subscriptions or other virtual goods and services, which remain the exclusive property of Manticore (subject only to the limited User Content License set forth below, this Agreement, or any Additional Terms).

Additional Terms Regarding Virtual Tokens

As part of its Content offerings, Manticore may offer you the ability to acquire licenses to virtual credits or tokens (“Virtual Tokens”) such as by (a) purchasing a limited license to use Virtual Tokens for a fee (including as part of a Usage Subscription), (b) earning a limited license to use Virtual Tokens by performing or accomplishing specific undertakings through the Service, or (c) purchasing for a fee, exchanging Virtual Tokens for, or earning a limited license to use Content.  

Manticore, in its sole discretion, may impose limits on the amount of Virtual Tokens that may be purchased, earned, accumulated, redeemed, or otherwise used. 

Virtual Tokens can only be used to purchase other Content within the Service and have no value outside of the Service. You may not transfer, sell, gift, exchange, trade, lease, sublicense, or rent Virtual Tokens except within the Service and as expressly permitted by Manticore.

Virtual Tokens do not have an equivalent value in real currency and do not act as a substitute for real currency. Neither Manticore nor any other person or entity has any obligation to exchange Virtual Tokens for anything of value, including, but not limited to, real currency. Except as otherwise prohibited by applicable law, Manticore i) may engage in actions that may impact the perceived value or purchase prices, if applicable, of Virtual Tokens at any time, ii) has the absolute right, in its sole discretion, to manage, modify, substitute, replace, suspend, cancel or eliminate Virtual Tokens, including your right to access or use Virtual Tokens, without notice or liability to you, and iii) reserves and retains all rights, title and interest, property or otherwise, in and to the Virtual Tokens. 

Contact Information

Customer Support:

Company Address: 1400 Fashion Island Blvd, San Mateo, CA 94404


Privacy Information

The Manticore Games, Inc. Privacy Policy can be found here.




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