The Core Shop
The Core Shop
In our Core Shop we have some items available to purchase!
Types of Items/Content Available for Purchase
- Core Credits
- Heroes, Mounts, Emotes
- Founder’s Packs
How to Purchase Content
Content purchased with government-issued currency, such as US Dollar (USD):
- Core Credits
- Starter Packs
Content purchased with the Reward Points in-platform currency:
- Heroes
- Mounts
- Emotes
Content purchased with Core Credits:
- Founder's Packs
- In-Game Perks
Accepted Payment Methods
In addition to the Reward Points (RP) you have earned, you may use the following payment methods to make purchases in the Core Shop for Core Credits or Starter Packs:
- American Express
- Discover
- Mastercard
- Visa
- PayPal
Please note that all purchases from the Core Shop are denominated in US Dollars (USD). Actual purchase price listed on your statement may be different when payment methods convert to your local currency (if not playing with USD).
Refund Policy
We hope you enjoy your purchase(s) from the Core Shop. However, please keep in mind that all sales are final and no refunds will be given.
When you make a purchase on or receive a gift through Core or the Core Shop, you have immediate access to, and use of, the product(s) or service(s) you have purchased. Accordingly, except as described in our Terms of Service, and to the extent permitted by applicable law, cancellations are not permitted after purchase, and we do not offer any refunds or credits (including, without limitation, fees for a subscription(s)) and in-game items and other digital goods are not returnable after purchase. Manticore reserves the right to modify its refund policy at any time.
If you have problems with the installation or use of items purchased, or if you believe there are unauthorized purchases from the Core Shop in your Core account or on your credit card/payment method, please contact Support as soon as possible.
The following refund policy can be found in Section 4(B) of the Manticore Games, Inc. Terms of Service:
Except as set forth in any Additional Terms, purchases of Content (including but not limited to Usage Subscriptions) are final, non-refundable, have no monetary value (i.e. are not a cash account or equivalent) and are purchases of only a limited, revocable, personal, and non-transferable license to use such Content through the Service, even if such purchases come with a durational term (for instance, a monthly subscription). Notwithstanding any agreement by Manticore to provide a discretionary pro-rata refund or credit in certain circumstances, you have no property, proprietary, intellectual property, ownership, economic, or monetary interest in your Account, Core or User Content, Usage Subscriptions or other virtual goods and services, which remain the exclusive property of Manticore (subject only to the limited User Content License set forth below, this Agreement, or any Additional Terms).
Contact Information
Customer Support: support@manticoregames.com
Company Address: 1400 Fashion Island Blvd, San Mateo, CA 94404
Privacy Information
The Manticore Games, Inc. Privacy Policy can be found here.
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